Support

iland's technical support services are available 24 hours a day, 7 days a week - no exceptions. Our technical support starts with direct access to technicians in iland's Central Network Operations Center (NOC) via toll free numbers as well as direct e-mail:

By Telephone:

In the US, Toll Free: 1-800-697-7088
In the US, Direct: 1-713-868-2267
In Europe: +44 (0) 20 7096-0149

 

By Email:

Use our request form or email support@iland.com

Network monitoring, logging, and event management processes are employed in the NOC to ensure that pertinent information is recognized, identified, recorded and processed in a timely manor. This level of technical support is included for every client that utilizes iland's colocation, dedicated servers or managed services across the country and in the UK. Our proactive approach is designed to provide customers with a comfort level that our network is up, running and available 24/7.

iland also offers different levels of technical support services for our clients that need them. These can include, direct access to system administrators, network engineers, DBA's, security experts, and senior architects skilled in diverse infrastructure environments. What ever level you of support you choose iland's technical and managed support services will enhance your technical capabilities and extend your technical coverage. For more information about the different levels of managed support services available, please contact an us at 800.697.7088 or at sales@iland.com.